Fix · Sign-in

Grok Bot sign-in not completing

The browser sign-in finishes but the app doesn't, or you're stuck in a sign-in loop. The steps xAI recommends, in order.

~6 min·Checked against the official docs 2026-10-31

1. ✓Mark step 1 as done

   1. Use the right account and the right button

   Grok Bot uses your Cursor account; there's no separate Grok Bot login and it isn't your Grok app login. Which button you use depends on where your access comes from:

   • Cursor plan or The X Subscription: choose Sign in and finish in the browser.
   • Company single sign-on: sign in through your normal company flow, not a personal account.
   • Seat on a self-serve Grok Business plan: choose Sign in with Grok in the browser and use the Grok account that holds the seat.
   • SuperGrok or X Premium+: sign in with Cursor, then link it when the app asks.
2. ✓Mark step 2 as done

   2. Keep the app open while the browser signs in

   Keep Grok Bot open while authentication runs. Confirm the browser shows a successful Cursor sign-in, then return to the app yourself if it doesn't come back to the front.

3. ✓Mark step 3 as done

   3. Sign in again from the app

   Choose Sign in on the welcome screen again. If you're already inside the app, use Sign In with Cursor from Settings. Then confirm your account actually has Grok Bot access.

4. ✓Mark step 4 as done

   4. Stuck in a loop: update, then sign out and in

   Update the desktop app to the latest version, then sign out and sign back in. Grok Bot requires an update when your version is more than 14 days old and a newer one is out.

5. ✓Mark step 5 as done

   5. Clear cookies for cursor.com and x.ai

   Clear browser cache and cookies for cursor.com and x.ai, then sign in again in a private or incognito window.

6. ✓Mark step 6 as done

   6. Try x.ai/bot, or the desktop first

   On desktop, try signing in at x.ai/bot with the same Cursor account. If the phone app loops, sign in on desktop first.

7. ✓Mark step 7 as done

   7. If it started recently, wait 30 to 60 minutes

   Some authentication errors clear on their own as your session refreshes. Check our status page meanwhile in case it isn't just you.

8. ✓Mark step 8 as done

   8. An error about Legacy Privacy Mode

   That error means the account uses a data mode that doesn't allow Grok Bot's required cloud storage. Change the Cursor account's data setting, or ask your organization's administrator to.